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Responsible Gaming

Oshi Casino encourages players in Australia to treat gambling as entertainment, not as a way to make money or solve financial problems. Responsible gaming means making informed choices, setting personal limits and taking a break whenever gambling stops feeling enjoyable. This page explains practical steps you can take to stay in control and where to seek support if gambling is causing concern.

Oshi Casino holds e-gaming licences from the Comoros Autonomous Organisation of Financial Affairs (ALSI-202508056-FI2) and the Tobique Gaming Commission of New Brunswick (licence 0000002), with operations managed by Novatrix SRL under Costa Rican law.

Keep gambling in perspective

Gambling involves risk, and there is no guaranteed way to predict or influence the outcome of a game. Every wager can result in a loss. Previous results do not change the odds of future results, and a losing run does not mean that a win is due. Avoid chasing losses, increasing bets to recover money or treating gambling as a source of income.

Before you play, decide how much time and money you are comfortable spending. Consider this amount an entertainment expense, similar to the cost of another leisure activity. Only use money that is available after essential costs such as rent, mortgage payments, food, bills, transport and other financial commitments have been covered. Never gamble with borrowed money, money needed for essentials or funds intended for someone else.

Practical habits for safer play

  • Set a spending limit before you start and do not increase it during a session.
  • Set a time limit and take regular breaks away from the screen.
  • Keep a record of deposits, bets and losses so that your gambling is visible and realistic.
  • Do not gamble when you are upset, tired, under the influence of alcohol or other substances, or trying to escape a problem.
  • Keep gambling separate from essential household money and regular financial commitments.
  • Do not borrow money, sell belongings or use credit to continue gambling.
  • Avoid relying on gambling wins to pay bills or improve your financial position.
  • Remember that games are designed for entertainment and that losses are a normal possible outcome.

It can also help to tell a trusted person about the limits you have chosen. An honest conversation with a partner, family member or friend may make it easier to stick to your plan and notice changes in your behaviour. If you find it difficult to follow your own limits, take that as a reason to pause and seek support.

Recognise signs of gambling harm

Gambling can become harmful gradually. A person may first spend more time or money than intended, then feel stressed about losses or try to hide their activity. You do not need to wait until a serious problem develops before taking action. Support is available for anyone who is concerned about their own gambling or another person’s gambling.

Signs that it may be time to take a break

  • You spend more money or time gambling than you planned.
  • You regularly think about gambling, placing the next bet or recovering previous losses.
  • You increase your stakes because smaller bets no longer feel exciting.
  • You feel restless, irritable or anxious when you try to stop or reduce gambling.
  • You hide gambling activity, losses or transactions from people close to you.
  • You borrow money, use credit or sell possessions to fund gambling.
  • You miss work, study, family activities or other responsibilities because of gambling.
  • You argue with people close to you about gambling or its financial effects.
  • You gamble to manage stress, loneliness, sadness or other difficult feelings.
  • You return to gambling soon after deciding to stop.
  • You feel guilt, shame, hopelessness or significant financial pressure after playing.

One sign may be enough to justify a pause and a conversation with a support service. It is not necessary to diagnose yourself or prove that your gambling is serious. A qualified counsellor can help you understand what is happening and work through practical next steps without judgement.

If you are worried about someone else

Choose a calm time to raise your concern and focus on what you have noticed rather than making accusations. Avoid offering money to cover gambling losses or agreeing to keep harmful gambling secret. Encourage the person to speak with an independent gambling support service. You can also seek advice for yourself, because gambling harm can affect partners, family members, friends and colleagues as well as the person who is gambling.

Tools and actions to help you stay in control

Oshi Casino may make account and play-management options available to help you control your gambling. The options shown in your account or on the website can depend on the service and applicable requirements. Read the information provided before confirming a setting, and choose an option that matches the level of support you need.

Limits and breaks

  • Deposit limits can help restrict the amount added to your account over a selected period.
  • Loss or wagering limits may help you manage how much you can risk, where available.
  • Session reminders can help you notice how long you have been playing.
  • Time-out options can provide a temporary break from gambling.
  • Self-exclusion can prevent access for a longer period when you need stronger protection.

Choose limits before gambling rather than after a loss. If you set a limit, do not ask for it to be increased simply because you have reached it. A break or self-exclusion is often more suitable if you are repeatedly changing limits, trying to recover losses or finding that account controls are not enough.

Self-exclusion

Self-exclusion is a voluntary step that asks the gambling service to restrict your access for a chosen period or under the conditions made available. It is intended for people who want to stop gambling, not as a temporary way to manage a single losing session. Once you decide to self-exclude, do not attempt to open another account or use another person’s account. Tell someone you trust, remove saved payment methods where possible and consider blocking gambling-related websites or applications on your devices.

If you want to use an account limit, time-out or self-exclusion option, follow the instructions available through your Oshi Casino account or the relevant website support area. Do not rely only on closing a browser or deleting an application, as those actions may not prevent access to an account. If you need help understanding an available option, contact the Oshi Casino support team through the contact channels displayed on the website.

Protect your account

  • Keep your login details private and do not allow another person to use your account.
  • Use account security features that are made available to you.
  • Review account activity and payment records regularly.
  • Report activity that you do not recognise through the website support process.
  • Do not create or use an account on behalf of another person.

Support, age requirements and urgent help

If gambling is affecting your finances, relationships, work, study, sleep or mental health, consider speaking with an independent gambling-help service in your Australian state or territory. These services can provide confidential information, counselling and practical guidance about budgeting, self-exclusion and supporting a family member. You can find current services through official Australian or state and territory government resources, community health providers and recognised gambling-support organisations.

You can also speak with a financial counsellor if gambling has contributed to debt or difficulty paying essential expenses. A financial counsellor may help you understand your options and create a plan for managing bills and repayments. Gambling support and financial counselling are independent from Oshi Casino, so you can ask for help without needing to disclose your concern to the website first.

Underage gambling

Gambling is for adults who meet the applicable legal age and eligibility requirements. Anyone under the required age must not create an account, access gambling services or gamble using another person’s details. Parents and carers should use device controls, keep payment information secure and discuss the risks of gambling with young people. If you believe a minor has accessed an account, stop the activity and report the concern through the website’s available support process.

Immediate safety concerns

If gambling has left you feeling overwhelmed, unsafe or at risk of harming yourself or someone else, stop gambling and seek immediate help from emergency services or a qualified crisis-support provider in your area. Move away from gambling accounts and payment methods, and contact a trusted person who can stay with you or help you access urgent assistance. Your safety is more important than any account balance or gambling loss.

Responsible gaming is an ongoing choice. Set limits, take breaks, review your behaviour and ask for support early if something does not feel right. Oshi Casino supports informed play and encourages every player to make decisions that protect their wellbeing and financial stability.