Welcome Package

Up to $6,000 + 200 Free Spins

Across your first four deposits

Contact Oshi Casino

If you need help, contact Oshi Casino by emailing support@oshicasino.best. Our support team can help answer questions about your account, transactions, website access and responsible gambling options.

Oshi Casino holds e-gaming licences from the Comoros Autonomous Organisation of Financial Affairs (ALSI-202508056-FI2) and the Tobique Gaming Commission of New Brunswick (licence 0000002), with operations managed by Novatrix SRL under Costa Rican law.

How to get in touch

To contact us by email, send your message to support@oshicasino.best. Please use the email address connected to your account where possible, so our team can identify your request and provide relevant assistance. Avoid including passwords or complete payment card details in your message.

What to include

Providing a few clear details can help support review your request faster. Include your account email or username, a short description of the issue, and any relevant dates or error messages. If the problem is visible on your screen, attach screenshots if relevant. Only share information needed to explain the request.

Common reasons to contact support

  • Account access, profile details and verification questions
  • Deposit, withdrawal and transaction enquiries
  • Questions about bonus terms or promotional conditions
  • Technical problems, loading errors or website access issues
  • Responsible gambling requests, including help with account controls or taking a break

We aim to review messages as promptly as possible. You will usually receive a reply within 24 hours, although more complex requests may require additional time. Please reply to the same email thread if support asks for further information, as this can help keep your request together.