Privacy Policy

About this Privacy Policy

Oshi Casino respects the privacy of players and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through the Oshi Casino website, account services, customer support channels and related online features. It is intended for players in Australia and should be read together with any other terms or notices displayed on the website.

Personal information means information that identifies a player or could reasonably be linked to a player. The information handled will depend on how a player uses the website, which services are accessed, the checks that are required and the choices made about communications. Some website functions may not work correctly if information needed to operate an account or meet security requirements is not provided.

This policy may be updated when website services, security practices or privacy requirements change. The latest version will be made available on the website. Players should review this page from time to time, particularly before continuing to use account or payment services.

How information is shared, protected and retained

Oshi Casino may share information where this is reasonably necessary to provide services, protect players or operate the website. For example, information may be shared with payment and verification providers, technology and hosting providers, customer support services, security and fraud prevention services, professional advisers or other service providers working on behalf of the website. These parties should receive only the information needed for their relevant function and are expected to handle it securely.

Information may also be disclosed where required or permitted to do so, including to respond to a valid legal request, protect rights and safety, investigate suspected fraud or other unlawful activity, or support the responsible operation of gambling services. If the website or its services are reorganised, transferred or combined with another service, relevant information may be handled as part of that process, subject to appropriate privacy protections.

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure communications and restricted access to verification and payment records. No online service can guarantee complete security, so players should use a strong password, keep login details confidential and contact support promptly if unusual account activity is noticed.

Information may be stored by Oshi Casino or by service providers in Australia or other locations, depending on how the website and its supporting systems operate. Where information is handled by a provider, reasonable steps should be taken to require appropriate security and confidentiality. The protections that apply may vary depending on the location and the service involved.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after a player closes an account. When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to any continuing legal, security or dispute-related requirements.

Your privacy choices and data requests

Players may have rights and choices concerning personal information held about them. These rights can depend on the circumstances, the type of information requested, security requirements and any legal obligations that apply. Oshi Casino may need to confirm a requester’s identity before acting on a privacy request, particularly where the request involves account, identity or payment information.

• Access: request information about the personal data held about you and, where appropriate, receive a copy or explanation of how it is used.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: request deletion of your data where it is no longer needed or where there is another valid basis for the request. Deletion may not be possible for records that must be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons.
• Marketing consent: withdraw consent to marketing communications at any time. A player may also use an unsubscribe option included in a promotional message where one is available. Withdrawing marketing consent does not stop essential service messages, security notices, transaction updates or other communications needed to manage an account.

To exercise a data right or ask a privacy question, contact support@oshicasino.best. The request should explain what information or action is being requested and include enough detail to help locate the relevant account or records. Players should not send unnecessary passwords, full payment details or other sensitive information in an initial message. A request will be reviewed and handled within a reasonable timeframe, subject to identity checks, operational requirements and any applicable legal limits.

Players may also contact support if they believe information has been used incorrectly, if they have concerns about a security incident or if they want clarification about cookies, marketing preferences or account records. Oshi Casino will aim to respond clearly and take reasonable steps to investigate and address genuine privacy concerns.